Refund Policy for XOKLWeb Digital Marketing

Thank you for choosing XOKLWeb Digital Marketing. We are committed to providing the highest level of service to our clients. However, we understand that there are situations where you may request a refund. This Refund Policy explains our terms and conditions for requesting a refund.

1. General Refund Terms

Our refund policy applies to services provided by XOKLWeb Digital Marketing, including but not limited to digital marketing services such as SEO, PPC campaigns, content marketing, and analytics.

2. Eligibility for Refunds

• Service-Based Refunds: Refunds are only provided for services that have not yet been delivered or partially delivered. Once the service has been completed or delivered, a refund will not be applicable.
• Timeframe: Refund requests must be made within 7 days of the service delivery date for eligibility. Any requests made after this period may be denied.
• Non-Refundable Services: Some services, such as strategy consultations, pre-service evaluations, or custom projects, may be non-refundable. Please refer to the specific service agreement for more details.

3. How to Request a Refund

If you are eligible for a refund, please follow these steps:

• Contact our customer support team at support@xoklweb.com or by phone at [your phone number].
• Provide details of your request, including your service order number, the service you wish to receive a refund for, and the reason for the refund request.
• Our team will review your request and get back to you within 3-5 business days with the outcome of your request.

4. Processing Your Refund

If your refund is approved, it will be processed within 10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that bank processing times may vary.

5. Exceptions

In some cases, we may offer partial refunds for services that have been partially delivered but were not up to the standard expected, based on the nature of the service and agreement. Any exceptions will be reviewed and handled on a case-by-case basis.

6. Dispute Resolution

If you are unsatisfied with our decision regarding your refund request, you may contact us to discuss the matter further. We value our customers and are committed to resolving any issues that arise in a fair and timely manner.

7. Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or business practices. Any changes will be posted on our website with the updated "Effective Date" at the top of the page. Please review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns about this Refund Policy, or if you wish to request a refund, please contact us: