Shipping Policy for XOKLWeb Digital Marketing

Thank you for choosing XOKLWeb Digital Marketing. We aim to provide a smooth and efficient shipping experience for all of our customers. Please read our shipping policy below for important information regarding the delivery of our services and products.

1. Shipping and Delivery Information

We offer digital marketing services that do not require physical shipping. However, if you purchase any physical products or assets from our website, we will provide shipping services. The following details apply to physical product shipments:

• Order Processing Time: All orders are processed within 1-2 business days, excluding weekends and holidays.
• Shipping Methods: We offer standard and expedited shipping. Shipping costs will be calculated at checkout based on your location and the selected shipping method.
• Shipping Time: Delivery times depend on the shipping method and destination. Standard shipping generally takes 5-7 business days, while expedited shipping takes 2-3 business days. International shipping may take longer depending on customs clearance.
• Shipping Charges: Shipping fees are calculated based on the weight of the package, destination, and selected shipping method. You can view the exact shipping cost during the checkout process.
• Shipping Locations: We currently ship to [insert countries or regions you ship to]. Please check if we ship to your location during the checkout process.

2. Order Tracking

Once your order has shipped, you will receive a tracking number by email to monitor the status of your shipment. You can use this tracking number on the carrier’s website for real-time updates on your delivery.

3. Shipping Restrictions

• Delivery Delays: We are not responsible for delays caused by third-party carriers, weather conditions, or other unforeseen circumstances.
• Incorrect Address: Please ensure that your shipping address is correct when placing your order. We are not responsible for shipping errors due to incorrect or incomplete address information.
• Customs & Import Duties: For international shipments, the recipient is responsible for any customs fees, import duties, or taxes that may be incurred once the package reaches the destination country. These charges are not included in the shipping cost and are the responsibility of the customer.

4. Returns and Exchanges

If you are not satisfied with the physical product you have received, you may be eligible for a return or exchange, as outlined in our Refund Policy. Please refer to that policy for detailed instructions on returning or exchanging items.

5. Contact Us

If you have any questions about your order, shipping, or delivery, please feel free to contact us: